Frequently Asked Questions

General Questions and Answers

Here you'll find answers to frequently asked questions. For more information or to ask a question, please contact us.

What are your hours?

We accept patients Monday-Friday 9am to 7pm and Saturday – Sunday 9am to 4pm.

Do you accept insurance?

Yes, we accept most insurance plans, Medicare, as well as self-pay patients. We currently do not accept Medicaid.

Do I need an appointment?

No appointments are necessary — visit us for major medical conditions, as well as minor illness and injuries. Click here for a list of our services.

Do you treat children?

Yes, we offer services for all ages, including pediatric urgent care.

Who are your doctors?

In-house Board Certified Emergency Medicine Physicians and Registered Nurses with ER experience are available during all hours of operation.

How much money will I save by going to GuideWell Emergency Doctors vs. an Emergency Room?

A visit to GuideWell Emergency Doctors is typically 2 to 3 times less expensive for major care than those incurred at a typical hospital-based ER, including imaging and labs.

Do you provide referrals?

Yes, GuideWell Emergency Doctors provides excellent post-care follow up, including referrals to your Primary Care physician and local specialists, admissions to hospitals or outpatient surgical centers, and more.